To provide higher quality video without also increasing bandwidth usage, Zoom is rolling out a new video codec to free accounts. Jversion 5.15.5 (9303) New and enhanced features Note: The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download. Go to the Maybank2u web homepage > click on the ‘Live Chat’ icon on the bottom right > start chatting.Details about upcoming releases will be posted as they become available. To read a more comprehensive FAQ, click here.įor further assistance on issues not listed above, kindly reach out to our friendly customer service personnel online via Live Chat. If you are still not able to receive Secure2u push notifications, contact our Customer Care hotline at 1-300-88-6688 (local) or 603-78443696 (overseas) for assistance.Turn on your mobile data and turn off Wi-Fi or vice versa if your Internet connection is still not working. Enable push notification alerts on your smartphone.On the MAE app, launch the app > tap ‘More’ > go to ‘Settings’ > ‘Notifications’ > enable ‘Promotions’.Ĭ. Turn on your mobile data or Wi-Fi so that your mobile phone is connected to a stable internet connection to receive Secure2u notificationsī. On top of that, please ensure that you have done the following:Ī. Your Secure2u details will then be displayed for your approval. If you didn’t receive a push notification within 50 seconds, please launch your MAE app, skip the login and tap on ‘Secure2u’. I made a transaction on the Maybank2u web but I did not receive a Secure Verification push notification.After requesting for Secure2u on the web, just tap on the MAE app push notification on your mobile phone to ‘Approve’ and complete your transaction. For security purposes, you can only log in on one device at a time, or have one active session.įor transactions performed on the Maybank2u web, you do not need to log in to your app to approve transactions using Secure2u. You may get logged out from the Maybank2u web if you’ve accidentally logged into your MAE app (double login sessions). I was auto-logged out from the Maybank2u web when I tried to approve a transaction with Secure2u on my MAE app.Do I need to download the MAE app?įor a safer and more convenient banking experience, we strongly encourage you to download the MAE app and use Secure2u there for all your authorisations. I have been using the Maybank2u web for banking.Kindly note that you will only be able to use Secure2u to approve transactions after the minimum 12-hour activation period. Once you obtain a new device, rest assured you can reactivate Secure2u on your new device. Method 2: Immediately contact our Customer Care hotline at 1-300-88-6688 (local) or 603-78443696 (overseas) for assistance. Method 1: Log in to Maybank2u web and go to Settings > Security > Secure2u > toggle to disable Secure2u OR You should deregister Secure2u from your lost device as soon as possible, just follow the methods below:
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